Patient Registration and Scheduling Specialist

2 weeks ago

Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full time

Position Overview:

Are you dedicated to holistic healthcare and eager to provide outstanding patient support? Join our team at Foundation Health Services as a Patient Registration and Scheduling Specialist, where you will play a crucial role in delivering a smooth and compassionate experience for our patients. We are looking for a meticulous and caring individual to oversee patient registrations, coordinate appointments for osteopathic treatments, and manage follow-up care with accuracy and empathy. As the initial point of contact for patients, you will have the chance to make a meaningful difference by offering personalized assistance and support.

Compensation & Benefits:

  • Salary: $20 to $26.75 per hour, based on experience and education
  • Additional Compensation: Shift Differential, Annual Increases, Paid Time Off
  • Benefits: Medical, Vision, Dental, 401k with employer match
  • Educational Support: Tuition Assistance, Student Loan Forgiveness
  • Additional Perks: Onsite Gym, Wellness Programs, Discount Programs, Childcare Services
  • Work Schedule: Full-time, 40 hours per week, Tuesday through Saturday

This role involves greeting patients and their families, conducting patient registration, and gathering financial and insurance information for all individuals accessing services at our facilities. You will review account details to enhance collection efforts and ensure accurate system documentation. Your responsibilities will include expediting reimbursement processes, ensuring compliance, and addressing issues as they arise to facilitate point-of-service decisions. You will also provide financial counseling when necessary and explain registration materials and legal forms, such as Consent for Healthcare Services and Financial Agreements.

About Foundation Health Services:

Foundation Health Services is a non-profit organization committed to delivering high-quality healthcare. Our accredited facility is recognized for its strong patient-to-nurse ratio and collaborative leadership structure. We offer an exceptional clinical environment along with a lifestyle that combines small-town charm, stunning natural beauty, and endless recreational opportunities.

Key Responsibilities:

  1. Manage pre-registration and registration processes, verify insurance coverage, and obtain necessary authorizations. Calculate patient liabilities based on insurance benefits and collect deposits and copayments. Ensure all information is accurately documented in the patient records system to maximize reimbursement.
  2. Provide financial counseling to patients and their families, explaining financial policies and available resources for alternative payment arrangements. Assist in completing financial assistance paperwork when appropriate.
  3. Act as a liaison between patients, the billing department, and payors to enhance account receivables performance and resolve outstanding issues or patient concerns.
  4. Communicate effectively with physicians, clinical staff, and Health Information Management Services to address patient needs in financial services.
  5. Meet or exceed productivity standards, complete daily tasks, and maintain accurate production logs. Identify opportunities for process improvements and foster positive work group dynamics.
  6. Perform various patient and financial service tasks, which may include transporting patients, training new staff, and handling patient valuables in accordance with policies.

All functions will be performed in accordance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. You will provide excellent service to all customers of Foundation Health by consistently demonstrating our core values and leadership behaviors.

Qualifications:

A high school diploma or GED is required, along with one or more years of related work experience that demonstrates excellent customer service skills. The ability to manage multiple tasks in a busy medical office environment is essential, along with strong interpersonal, oral, and written communication skills.

Proficiency in common office software, including word processing, spreadsheets, and databases, is required. Flexibility in shifts and hours, as well as on-call duties, may be necessary.

Preferred Qualifications:

Experience with medical terminology, hospital registration, and prior authorizations is preferred. A notary license and additional related education or experience are also advantageous.

Foundation Health Services is an equal opportunity employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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