Customer Success Manager

3 weeks ago

Watertown, Massachusetts, United States Socomec Group Full time
About Socomec Inc.

Socomec Inc. is a leading B2B electrical manufacturer with a rich history dating back to 1922. Headquartered in France, the company has established itself as a global player in the industry, with a strong presence in North America.

As a customer-centric organization, Socomec Inc. is committed to delivering cutting-edge products and solutions that meet the evolving needs of its customers. With a focus on innovation, quality, and customer satisfaction, the company has built a reputation for excellence in the industry.

About This Role

The Customer Success Manager is a key member of the Socomec Inc. team, responsible for leading the customer success department and driving business growth through exceptional customer experiences. This role requires a seasoned leader with a proven track record of success in customer service, team management, and process optimization.

The ideal candidate will have a strong understanding of customer needs and preferences, as well as the ability to develop and implement strategies that drive customer satisfaction and loyalty. Strong communication and interpersonal skills are essential for this role, as the Customer Success Manager will work closely with cross-functional teams, including sales, marketing, and customer service.

Key Responsibilities
  • Lead the customer success department and develop strategies to drive customer satisfaction and loyalty
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to achieve business objectives
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Bachelor's degree in business administration or a related field
  • 10 years of experience in customer service, with a focus on team management and process optimization
  • Strong understanding of customer needs and preferences
  • Excellent communication and interpersonal skills
  • Ability to develop and implement strategies to drive customer satisfaction and loyalty
Benefits
  • Casual dress code
  • Group benefits program
  • Disability insurance
  • Life insurance
  • On-site parking
  • Paid time off
  • Tuition reimbursement
Work Environment

The Customer Success Manager will work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to customer satisfaction and loyalty.

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