Customer Success Professional

3 weeks ago


Watertown, Massachusetts, United States Rocket Software Full time
Customer Success Manager

We are seeking a highly motivated and customer-centric Customer Success Manager to join our Customer Success Management team at Rocket Software.

Key Responsibilities:

  • Engage with customers to understand their needs and provide tailored solutions.
  • Work cross-functionally with internal teams to optimize customer interactions.
  • Develop and implement strategies to drive customer growth and retention.
  • Monitor and analyze customer satisfaction metrics to inform business decisions.

Requirements:

  • Strong customer service skills and ability to build strong relationships.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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