Seawolf Services Specialist

2 weeks ago


Santa Rosa, California, United States California State University Full time
Job Summary

The Seawolf Service Specialist plays a critical role in providing exceptional administrative and technical support to the campus community. Reporting to the Director of the Seawolf Service Center, this position is responsible for delivering a wide range of services, including troubleshooting, coordination with other departments, and independent research to resolve complex customer issues.

Key Responsibilities
  • Assess and resolve customer problems through troubleshooting, coordination, and independent research
  • Provide recommendations and propose solutions for process improvements
  • Collaborate with other campus departments to achieve shared goals
  • Develop and maintain knowledge of complex computer software systems
Requirements

This position requires a bachelor's degree and/or equivalent training and administrative work experience. Intermediate proficiency with computers and Microsoft Office is necessary, while knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, and Atrium is preferred. Bilingual fluency in English and Spanish is also preferred.

Benefits

This is a full-time, non-exempt position with a starting salary range of $3,879 to $4,611 per month. The position offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurances, retirement, tuition waiver, vacation, and sick leave. Sonoma State University is also a Public Service Loan Forgiveness Program Employer.



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