Seawolf Services Specialist
3 weeks ago
Reporting to the Director of the Seawolf Service Center (SSC), the successful candidate will provide a variety of complex administrative and technical services in support of the campus community. This role involves the application of a wide range of regulations, policies, and procedures, as well as a number of complex computer software systems.
Key Responsibilities
• Assess individual customer problems and solve them through troubleshooting, coordination with other campus departments, and independent research.
• Assist customers in obtaining resolution to University service problems beyond the purview of the Division of Administration and Finance.
• Provide recommendations and propose solutions for improvement in administrative processes.
• Serve as the frontline dealing daily with a steady stream of customers, both in person, via email, and by phone.
Requirements
• Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, Atrium preferred.
• Bilingual fluency (English/Spanish) is preferred.
Benefits
This is a full-time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. The position is eligible for a broad range of benefits, including medical, dental, vision, life, and disability insurances, retirement (CalPERS), tuition waiver, vacation, and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
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