IT Support Specialist

2 weeks ago


Nashville, Tennessee, United States Amzur Technologies, Inc. Full time
IT Support Technician Job Description

At Amzur Technologies, Inc., we are seeking a highly skilled and motivated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support for any issue reported within Corporate standards.

Key Responsibilities:

  • Provide technical support for any issue reported within Corporate standards.
  • Assist with iPad management via JAMF and iPad issue resolution.
  • Support asset management activities, including laptop setups, laptop lease end returns management, printer setup and configuration, and equipment orders.
  • Provide on-site support to associates and for meeting room conferencing equipment.
  • Develop a solid understanding of the relationship between hardware, software, and business systems processes.
  • Perform duties as requested by management.
  • Utilize training, documentation, and peers to develop Troubleshooting and Research skills.
  • Consistently document and troubleshoot any reported issue.
  • Develop and maintain strong relationships within the IT department.
  • Develop and maintain understanding of Corporate and IT policies and procedures.
  • Develop good verbal and written communication skills.
  • Develop creative thinking in troubleshooting techniques.
  • Develop solid customer service and follow-up skills.
  • Comply with defined ITIL processes.

Requirements:

  • 1-3 years in a technical support center/customer facing.
  • 1-3 years Microsoft support/Windows Office 365.


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