IT Support Specialist
4 hours ago
Omni Inclusive is seeking a highly skilled IT Site Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support services to all employees in supported offices.
Key Responsibilities:- Provide technical expertise and end-user support in areas such as Mac OS, Microsoft Windows platform, Microsoft Office 365, and off-the-shelf applications.
- Log and resolve first-line issues in a timely manner, escalating to other support teams as needed.
- Offer desktop/laptop break/fix/maintenance support.
- Support growing mobility platforms, including iOS, Android, and Windows-based platforms.
- Deploy and recover technology assets, including PC and laptop builds.
- Demonstrated prior IT experience, preferably in the professional services industry.
- Excellent communication and problem-solving skills.
- Ability to prioritize issues on a case-by-case basis.
- Experience working in an ITIL-based Service Desk environment.
- Extensive knowledge of Windows-based technologies, hardware platforms, and Microsoft technologies.
- Outstanding troubleshooting skills in WAN/LAN/Desktop situations.
- Excellent written and verbal communication skills to represent diverse communities.
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