Financial Aid Support Coordinator

2 weeks ago


Virginia Beach, Virginia, United States Regent Services Full time

Job Title: Financial Support Specialist

Location: Virginia Beach Campus

Benefits: Regent Services provides a comprehensive array of benefits, including health, life, and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; options for life and disability insurance; generous time off, and more. All regular faculty and staff working a minimum of 30 hours per week are eligible for an attractive benefits package.

Job Summary: The Financial Support Specialist will act as an integral representative, directly assisting student-facing roles, such as Academic Advisors and Admissions Counselors. This role involves managing a substantial volume of internal communications within a call center environment, while also engaging directly with students to address complex cases and escalated accounts, thereby supporting new hire training initiatives. The Financial Support Specialist will be recognized as an authority in financial aid and payment plan options.

Key Responsibilities:

  • Provide accurate and efficient responses to both simple and complex financial aid inquiries.
  • Maintain a comprehensive knowledge base regarding federal, state, institutional, and external award programs.
  • Stay informed about policies and programs relevant to students, including admissions protocols, financial aid, international admissions, military affairs, and student housing.
  • Deliver exceptional service to both internal and external stakeholders.
  • Effectively navigate organizational structures to enhance the student experience.
  • Handle a high volume of inquiries related to financial aid, payment plans, and account collections.
  • Coordinate and participate in financial aid events.

Qualifications:

  • Bachelor's Degree or equivalent higher education experience is required.
  • Exceptional verbal and written communication skills.
  • Strong leadership capabilities.
  • Commitment to the core values of Excellence, Innovation, and Integrity.


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