Financial Assistance Advisor

2 weeks ago


Virginia Beach, Virginia, United States Regent Services Full time

Job Title: Financial Support Specialist

Company: Regent Services

Benefits: Regent Services provides a comprehensive benefits package that includes health, life, and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; and generous time off policies. All regular staff members working a minimum of 30 hours per week are eligible for this attractive benefits package.

Job Summary: The Financial Support Specialist will act as a dedicated representative, directly assisting roles that interact with students, such as Academic Advisors and Admissions Counselors. This position will handle a significant volume of internal inquiries within a call center environment and engage directly with students to resolve intricate cases and escalated accounts, while also supporting new hire training initiatives. The Financial Support Specialist will possess expert knowledge in financial aid and payment plan alternatives.

Key Responsibilities:

  • Provide accurate and efficient responses to both simple and complex financial aid inquiries.
  • Maintain an expert-level understanding of federal, state, institutional, and external award programs.
  • Stay informed about relevant programs and policies affecting students, including admissions procedures, financial aid, international admissions, military affairs, and student housing.
  • Deliver exceptional service to both internal and external stakeholders.
  • Navigate organizational structures effectively to enhance the student experience.
  • Manage a high volume of inquiries related to financial aid, payment plans, and account collections.
  • Coordinate and participate in financial aid outreach events.

Qualifications:

  • Bachelor's Degree or equivalent higher education experience is required.
  • Exceptional verbal and written communication skills.
  • Strong leadership capabilities.
  • Commitment to the core values of Excellence, Innovation, and Integrity.


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