Healthcare Customer Advocate

5 days ago


Chattanooga, Tennessee, United States Global Channel Management Full time
Job Description

We are seeking a Healthcare Customer Advocate to join our team at Global Channel Management. This is a full-time position that requires excellent communication skills and a passion for delivering exceptional customer service.

About the Position

The Healthcare Customer Advocate will play a critical role in supporting our clinical team by providing proactive resources for members related to disease prevention and benefit education. This includes conducting educational telephone calls, advising members on available benefits, services, and programs, and referring them to population health management programs as necessary.

Key Responsibilities
  • Support area clinical team and serve as a proactive resource for members related to disease prevention and benefit education.
  • Conduct educational telephone calls advising members of available benefits, services, and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
  • Reach out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
Requirements
  • 2 years experience in a customer service support role.
  • Medicare knowledge/experience.
  • Customer service experience.
  • Medical office experience a plus.
What We Offer

The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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