Healthcare Outreach Coordinator
6 days ago
We are a global company dedicated to providing exceptional customer service and support in the healthcare industry.
Job Title: Healthcare Outreach CoordinatorEstimated Salary: $70,000 - $90,000 per year
Job Description:Job Summary: As a Healthcare Outreach Coordinator, you will play a critical role in supporting our members by identifying gaps in care, conducting educational telephone calls, and referring members to population health management programs.
Key Responsibilities:
- Reach out to members with identified gaps in care, encouraging and motivating them to become compliant.
- Conduct educational telephone calls advising members of available benefits, services, and programs.
- Complete health needs assessments and refer members to population health management programs as appropriate.
- Manage system work queues, screening identified members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history.
Requirements:
- 2 years experience in a customer service support role.
- Possible COVID-19 vaccine mandate.
- Knowledge in medical terminology.
- Strong communication and interpersonal skills.
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.
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