Healthcare Outreach Coordinator

6 days ago


Chattanooga, Tennessee, United States Global Channel Management Full time
About Our Team

We are a global company dedicated to providing exceptional customer service and support in the healthcare industry.

Job Title: Healthcare Outreach Coordinator

Estimated Salary: $70,000 - $90,000 per year

Job Description:

Job Summary: As a Healthcare Outreach Coordinator, you will play a critical role in supporting our members by identifying gaps in care, conducting educational telephone calls, and referring members to population health management programs.

Key Responsibilities:

  • Reach out to members with identified gaps in care, encouraging and motivating them to become compliant.
  • Conduct educational telephone calls advising members of available benefits, services, and programs.
  • Complete health needs assessments and refer members to population health management programs as appropriate.
  • Manage system work queues, screening identified members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history.

Requirements:

  • 2 years experience in a customer service support role.
  • Possible COVID-19 vaccine mandate.
  • Knowledge in medical terminology.
  • Strong communication and interpersonal skills.
  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.


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