Customer Service Advocate for Healthcare

4 days ago


Chattanooga, Tennessee, United States Global Channel Management Full time

**Job Overview:** We are seeking a Customer Service Advocate for Healthcare to join our team at Global Channel Management. As a Customer Service Advocate for Healthcare, you will provide exceptional customer service and support to members, ensuring they receive the best possible care and resources.

**Key Responsibilities:**

  • Support area clinical teams and serve as a proactive resource for members related to disease prevention and benefit education;
  • Conduct educational telephone calls advising members of available benefits, services, and programs;
  • Complete health needs assessments and refer members to population health management programs as appropriate;
  • Reach out to members with identified gaps in care, encouraging and motivating them to become compliant;
  • Manage system work queues, screening identified members for eligibility, prior case activities, recent claims, customer service inquiries, and authorization history;

**Requirements:**

  • 2 years experience in a customer service support role is required;
  • Possible COVID-19 vaccine mandate;
  • Knowledge in medical terminology;
  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability;
  • Proficient interpersonal and organizational skills;
  • Independent, sound decision-making and problem-solving skills;
  • Must be able to work in an independent and creative manner;
  • Self-motivated and able to manage multiple tasks and set priorities;
  • Effective time management skills;
  • Excellent oral and written communication skills;

**Compensation:** The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.



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