Sales Manager

5 days ago


Downers Grove, Illinois, United States Abercrombie & Kent USA Full time
Job Title: Sales Manager - Luxury Travel

Job Summary:

Abercrombie & Kent USA is seeking a highly skilled Sales Manager to lead our Luxury Travel team. As a Sales Manager, you will be responsible for driving sales growth, managing a team of sales professionals, and providing exceptional customer service.

Key Responsibilities:

  • Develop and implement sales strategies to achieve annual sales goals
  • Lead and manage a team of sales professionals to ensure exceptional customer service and sales performance
  • Collaborate with internal departments to facilitate booking processes and close sales
  • Monitor and analyze sales metrics to identify areas for improvement
  • Provide coaching and training to sales team members to ensure they meet A&K Sales and Service standards
  • Ensure the integrity of all sales, purchasing, and pricing models is maintained
  • Manage and monitor call queues to ensure appropriate phone coverage
  • Collaborate with DMCs, Third Party Suppliers, and other internal departments to facilitate booking processes, close sales and manage quality issues

Requirements:

  • Minimum five years experience in sales/customer service management preferred
  • Bachelor's degree required or relevant work experience
  • Luxury travel industry experience preferred
  • Excellent people management and team building skills
  • Proven success in managing sales processes
  • Strong multi-tasking, organizational, and problem-solving skills
  • Ability to work well in stressful situations
  • Excellent written and verbal communication skills
  • Working knowledge of Travel Studio preferred
  • Knowledge of world geography
  • Intermediate to advanced computer skills required (Microsoft Word, Excel and PowerPoint) and the ability to quickly master new technologies
  • Excellent customer service skills
  • Proven adaptability to changing situations, procedures, and priorities
  • Must speak/read/write English – additional languages a plus

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources

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