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Commercial Sales Excellence Manager

2 months ago

Downers Grove, Illinois, United States Elkay Full time

About Zurn Elkay Water Solutions Corporation

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast-growing, publicly traded company, with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

We employ over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

About the Role

The Manager, Commercial Sales Excellence on our Zurn Elkay Business Systems (ZEBS) team plays an active role in driving accelerated operating and financial performance through continuous process improvement. Emphasis is on continuous improvement skills and culture building that will lead to self-sustaining capabilities at domestic and international locations. With a key focus on customer experience, helping to ensure Zurn Elkay is the easiest to do business in the water industry.

Key Responsibilities

  • Ensure successful definition and execution of large, cross-functional improvement initiatives tied to annual strategic priorities around customer experience and commercial excellence.
  • Assist teams in implementing their Lean Roadmaps to use in the deployment of strategic objectives.
  • Coach and mentor managers and associates in the use of various tools, concepts, and practices around ZEBS.
  • Implement Lean processes in accordance with the organization's Lean Implementation Plan (Standard Work, Value Stream Mapping, Problem Solving, Kaizen).
  • Directly supports commercial teams to achieve strategic deployment objectives by conducting on-site workshops, kaizen events, and providing guidance through the lean transformation process.
  • Develop and upgrade ZEBS materials, modules, and processes.
  • Identify and share best practices across the different Zurn Elkay locations.

Requirements

  • Bachelor's degree.
  • 2-5 years of experience in distribution, service, or manufacturing industry that includes defining, executing, and stabilizing improvement.
  • Proven track records of leading the development and implementation of Lean methodologies to drive continuous improvement across commercial functions, including sales operations, customer care, and commercial operations.
  • Experience collaborating with cross-functional teams to identify areas of improvement within commercial processes, including sales pipeline management, order fulfillment, customer onboarding, and post-sales support.
  • Excellent communication, presentation, and facilitation skills.
  • Prefer hands-on experience implementing Lean in customer-oriented applications.
  • Travel up to 75% + road warrior (less if based in Milwaukee, WI or Chicago, IL).

Capabilities and Success Factors

  • Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Ensures Accountability – Holding self and others accountable to meet commitments.
  • Drives Results – Consistently achieving results, even under tough circumstances.

Benefits

  • Competitive Salary.
  • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance.
  • Matching 401(k) Contribution.
  • Health Savings Account.
  • Up to 3 Weeks Vacation.
  • 12 Paid Holidays.
  • Annual Bonus Eligibility.
  • Educational Reimbursement.
  • Matching Gift Program.