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Front Desk Coordinator

2 months ago

Daly City, California, United States America's Best Full time
{"Job Title": "Front Desk Receptionist", "Job Description": "Job Overview

At America's Best, we're committed to delivering exceptional customer experiences. As a Front Desk Receptionist, you'll play a vital role in ensuring our stores run smoothly and efficiently.

Key Responsibilities
  • Provide prompt, courteous service to customers, either in person or over the phone.
  • Manage patient records and schedules to ensure a seamless flow of customers through the store.
  • Process and understand managed care plans, obtaining necessary information from insurance companies as needed.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and pull files for the next day's appointments.
  • Check order status and notify customers of any delays.
  • Maintain a tidy and presentable reception area, ensuring all necessary materials are available.
  • Receive, sort, and distribute daily mail and deliveries, as well as maintain office supply inventory.
  • Participate in regular communication meetings.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
  • 0-2 years of related experience or training is preferred.
  • Experience handling multiple phone lines is a plus.
  • Strong customer service and organizational skills are essential.
What We Offer

We provide competitive compensation, including bonus potential, as well as a comprehensive benefits package, including health and dental insurance, 401k retirement savings, and paid time off. We're committed to delivering opportunities for professional growth and long-term career fulfillment.

", "Company Description": "America's Best is part of National Vision, one of the largest optical retailers in the United States. We're dedicated to making quality eye care and eyewear more affordable and accessible to everyone."}