Patient Access Team Lead

4 weeks ago


Suffolk, Virginia, United States Sentara Full time

Job Summary:

The Patient Access Team Leader is a working resource to the patient registration teams. Responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.

Key Responsibilities:

  • Register patients for the Emergency Department and/or various registration areas of the hospital.
  • Coordinate staffing and work assignments during the shift.
  • Monitor registration performance in real-time to ensure department standards and procedures are followed.
  • Research and resolve insurance verification issues using the insurance verification tools.
  • Serve as point-of-contact to both internal and external customers for the assigned shift and registration area.

Requirements:

  • Two years of customer service and/or data entry experience.
  • Two years of previous healthcare experience in a related area.
  • Associates or bachelors degree can be considered in lieu of two years of experience.
  • Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation.
  • Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.

Preferred Qualifications:

  • Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM).
  • Certified Revenue Cycle Specialist (CRCS) - Certification - American Association of Healthcare Administrative Management (AAHAM).

About Sentara:

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.



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