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Technical Support Specialist

1 month ago

Madison, Wisconsin, United States Therma-Stor Full time
Job Title: Technical Customer Service Representative

Therma-Stor is seeking a skilled Technical Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat, resolving issues efficiently and effectively.
  • Follow established protocols and diagnostics to troubleshoot problems, identifying the root cause and implementing solutions.
  • Document all interactions and case histories in our CRM system, ensuring accurate and comprehensive records.
  • Collaborate with internal teams to resolve complex issues, escalating when necessary.
  • Maintain confidentiality and adhere to company policies and procedures.
Requirements:
  • 3+ years of experience in customer service, preferably in a technical field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft products and CRM systems.
About Therma-Stor:

Therma-Stor is a leading manufacturer of dehumidification solutions, committed to delivering high-quality products and exceptional customer service. As a subsidiary of Madison Air, we are part of a global network of entrepreneurs and businesses dedicated to improving air quality and making a positive impact on the world.