Technical Support Specialist

4 weeks ago


Madison, Wisconsin, United States IDR Healthcare Full time

We are seeking a highly skilled Technical Support Specialist to join our team at IDR Healthcare. This role will provide an opportunity to work with our largest client in the engineering market, managing the communications for onsite technicians and displaying working knowledge of networking systems.

The ideal candidate will have proven knowledge with IT Cares, ServiceNow, or other call center applications, as well as experience in client LAN/WAN environments and standard wiring, including DHCP, DNS, TCPIP Fundamentals, and NAT/PAT. They will also be familiar with video, web, and audio conferencing for communication purposes and have operating knowledge of both MacOS and Windows systems.

The Technical Support Engineer will be responsible for troubleshooting and installation experience with access control systems, activating and maintaining CCTV cameras, and related systems. They will also work with onsite technicians and manage their responsibilities, as well as have a working knowledge of process manuals and system documentations as needed.

Certification in Brivo, 3X Logic, and S2 is a plus. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Manage communications for onsite technicians
  • Display working knowledge of networking systems
  • Troubleshoot and installation experience with access control systems
  • Activate and maintain CCTV cameras and related systems
  • Work with onsite technicians and manage their responsibilities
  • Have a working knowledge of process manuals and system documentations as needed

Requirements:

  • Proven knowledge with IT Cares, ServiceNow, or other call center applications
  • Experience in client LAN/WAN environments and standard wiring, including DHCP, DNS, TCPIP Fundamentals, and NAT/PAT
  • Familiarity with video, web, and audio conferencing for communication purposes
  • Operating knowledge of both MacOS and Windows systems
  • Certification in Brivo, 3X Logic, and S2 (plus)

What We Offer:

  • Competitive compensation package
  • Full benefits, including medical, vision, dental, and more
  • Opportunity to work with an industry-leading organization
  • Close-knit and team-oriented culture


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