Technical Support Specialist
3 weeks ago
CapB InfoteK is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.
Responsibilities:
* Provide technical support to customers via phone, email, and in-person
* Troubleshoot and resolve technical issues in a timely and efficient manner
* Document and track customer interactions and issues
* Collaborate with internal teams to resolve complex technical issues
Requirements:
* 3-5 years of experience in a technical support role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Knowledge of commonly used technical concepts and practices
Nice to Have:
* Experience with call tracking software
* Knowledge of MS Office products and Active Directory
* Familiarity with iOS smartphones and tablets
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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