SAP Technical Support Specialist

7 days ago


Madison, Wisconsin, United States Seneca Resources Full time
About the Role

Seneca Resources is seeking a highly skilled SAP Specialist to join our team. As an SAP Specialist, you will be responsible for providing top-notch support to our end-users, ensuring seamless system functionality, and collaborating with cross-functional teams to drive business success.

Key Responsibilities
  • SAP End-User Support: Provide timely and effective support to end-users, resolving system errors, transaction problems, and performance issues.
  • User Assistance and Support: Offer guidance and training to users on SAP functionalities, creating and updating user manuals as needed.
  • Troubleshooting and Issue Resolution: Diagnose and resolve SAP-related technical and functional issues, escalating complex issues to higher-level support teams when necessary.
  • System Monitoring and Maintenance: Perform daily system health checks, identify and troubleshoot system performance issues, and collaborate with SAP Basis Consultant teams to ensure system availability and performance.
  • User Training and Guidance: Conduct training sessions or one-on-one coaching for users on SAP functionalities, creating and updating user manuals as needed.
  • Documentation and Reporting: Document all support tickets, resolutions, and escalations for future reference, assisting with data entry, process documentation, and report generation using SAP modules.
  • Collaboration with Teams: Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality, coordinating with business units to understand their requirements and align SAP functionalities to meet their operational needs.
  • SAP System Enhancements: Assist in identifying opportunities for system improvements and enhancements, participating in testing and implementing new SAP updates, patches, and functionalities.
  • Compliance and Security: Ensure SAP end-users comply with the company's SAP usage policies, assisting in maintaining data integrity, security, and confidentiality within the SAP environment.
Requirements
  • 1-5 years of experience in SAP end-user support or a similar role.
  • Experience in working with SAP S/4HANA or SAP ECC 6.0, providing user training, and preparing documentation.
  • Preferred qualifications include experience in working with EDI, IBM Sterling B2B Integrator, OpenText B2B Management Center, and a specific industry where SAP is extensively used.
  • Knowledge of SAP implementation and project management processes, as well as soft skills such as problem-solving and communication.
  • MS Office 365 skills are required.


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