Software Support Technician

6 days ago


Clearwater, United States GFI Software Full time

GFI Software is looking for a skilled Software Support Technician to join our support team. As a Software Support Technician, you'll be responsible for providing technical assistance to customers via phone, email, and chat.

About the Role

In this role, you'll use your technical expertise to troubleshoot complex issues, resolve customer complaints, and provide product information. You'll work closely with our development team to identify and report product defects and suggest improvements.

What We Offer
  • A competitive salary of $60,000 - $70,000 per year, depending on experience
  • Paid training and ongoing education opportunities
  • Paid time off and medical insurance
  • 401K and other benefits
Requirements
  • Proven technical support experience and ability to work in a fast-paced environment
  • Working knowledge of Windows operating systems
  • Excellent written and verbal communication skills
  • Must be at least 18 years of age with a high school diploma or equivalent


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