Customer Support Specialist
3 weeks ago
We are seeking a skilled Customer Support Specialist - Field Operations to join our team at the Cruit Group. As an essential member of our operations team, you will be responsible for scheduling service technicians, managing daily dispatch, coordinating with permit services, and maintaining accurate records in ServiceTitan.
Key Functions
- Schedule service technicians and manage their daily dispatch for 5-8 trucks
- Coordinate with permit services and schedule necessary inspections
- Create new jobs in ServiceTitan for sold projects and send out service invoices
- Handle customer communication and coordination, ensuring customer satisfaction
- Maintain accurate records and manage service workflows in ServiceTitan
Compensation
This role offers an estimated hourly wage of $28-$30, with opportunities for growth based on experience. Our company provides a supportive work environment where employees are valued and respected.
What We're Looking For
- Previous experience in a customer service role within an Electrical, HVAC, or Plumbing company is preferred
- Proficiency in ServiceTitan software is required
- Strong organizational skills and ability to manage schedules and coordinate with multiple departments
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