VoIP Network Technician
4 days ago
We are seeking an experienced IT/VoIP Helpdesk Technician to join our team at Digital South Communications, Inc. As a key member of our technical support team, you will provide first-level support for our clients' IT and VoIP needs. Your expertise will help ensure that our clients' systems are running smoothly and efficiently, and that any technical issues are resolved quickly and effectively.
In this role, you will be responsible for troubleshooting and resolving a wide range of technical issues, from simple desktop problems to complex network and server issues. You will also be responsible for documenting your findings and solutions, and communicating with clients to ensure that they are satisfied with the level of service provided. Additionally, you will contribute to the development of our technical support processes and procedures, and participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
If you have a passion for technology and enjoy working with people, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Key Responsibilities
- • Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to various business products and services
• Troubleshoot and resolve technical issues related to desktops, laptops, servers, and network equipment
• Document findings and solutions in a company-provided ticketing system
• Communicate with clients to ensure satisfaction with the level of service provided
• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices
• Contribute to the development of technical support processes and procedures
Requirements
To be considered for this role, you must have at least five years of practical operational, support, or development experience in a similar field. A strong understanding of Windows Operating Systems and experience managing, repairing, and imaging laptops are essential. Additionally, you should have experience with Autotask or ConnectWise and proficiency with various web-based software applications. Excellent written and oral communication skills, customer service orientation, and conflict resolution skills are also required.
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