Field Service Operations Manager
2 days ago
**Job Summary:**
We are seeking a highly skilled Field Service Operations Manager to join our team at Quality Vision International in Rochester, New York. The ideal candidate will have a minimum of 4 years' experience in dispatch or coordination, preferably in a service-oriented or customer-focused industry.
**Key Responsibilities:**
- Coordinate service requests, dispatch field service personnel, and schedule representative/customer training sessions.
- Provide accurate quotes for customers related to onsite service visits and any associated costs.
- Distribute FST schedules within 5 business days of the scheduled start week.
**Requirements:**
- High school diploma or equivalent required; additional education or certification in logistics, dispatch coordination, or a related field is preferred.
- Minimum of 4 years' experience in dispatch or coordination, ideally within a service-oriented or customer-focused industry.
- Strong organizational and multitasking abilities with keen attention to detail.
**Benefits:**
- Paid Time Off: 10 paid holidays annually
- Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years
- Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or $10.02 per week (family)
The estimated salary for this position is **$45,760 - $56,040** per year, based on a 40-hour workweek and assuming the base hourly rate of $22-$27. This estimate does not include overtime pay, bonuses, or other forms of compensation.
This role requires strong problem-solving skills, effective communication, and excellent time management. If you are a motivated and organized individual looking for a new challenge, please apply today
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