Entry-Level Field Service Specialist

5 days ago


Rochester, New York, United States Usherwood Office Technology Full time

**Job Title:** Entry-Level Field Service Specialist

 

**Overview:** At Usherwood Office Technology, we are committed to investing in the quality of people who drive our growth. We offer a unique 12-week mentorship program that provides an opportunity to establish a career without prior expertise.

 

**Estimated Salary:** $40,000 - $45,000 per year

 

**Job Description:

Role Summary

The Field Service Technician Mentee will provide maintenance for equipment in the field, adapting to various work environments and quickly solving problems. Key responsibilities include successfully completing tasks and knowledge checks, understanding and following time and attendance policies, performing routine maintenance on technology equipment, communicating with clients, testing equipment to troubleshoot issues, and communicating with the Field Service Manager for program check-ins.

 

Key Responsibilities:

  • Complete weekly tasks and knowledge checks
  • Understand and follow time and attendance policies
  • Perform routine maintenance on technology equipment
  • Communicate with clients regarding repairs
  • Test equipment to troubleshoot issues
  • Communicate with Field Service Manager for program check-ins

 

Required Skills and Qualifications:

To be successful in this role, you will need:

  • High school diploma required
  • Experience in a similar field or work environment
  • Excellent communication and organizational skills
  • Ability to work under pressure and prioritize tasks effectively
  • Proficiency in Microsoft Office products
  • Attention to detail and accuracy in task completion
  • Proactive attitude and self-starting ability
  • Demonstrated problem-solving skills and ability to troubleshoot root causes
  • Comfort driving a 26-foot box truck

 

Benefits:

We offer a competitive benefits package, including:

  • Starting pay: $20-22 per hour
  • Company-issued laptop
  • Ongoing training and development opportunities
  • Pay increase of $2 per hour upon completion of the course
  • PTO implementation after course completion
  • Full-time status after course completion
  • Full benefits after 90 days

 

Join us at Usherwood Office Technology and take the first step towards a rewarding career.



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