Senior Technical Support Specialist
6 days ago
At Nms Health, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing comprehensive technical support for our application stack, including troubleshooting and resolving issues.
Key Responsibilities:
- Provide technical support for the application stack, including troubleshooting and resolving issues.
- Manage and prioritize support tickets, ensuring timely resolution according to Service Level Agreements (SLA).
- Maintain clear and effective communication with internal staff regarding technical issues and resolutions.
- Act as a liaison between clients and the technical team, ensuring clients are informed about the status and resolution of their support tickets.
- Provide technical support for the EPS and Pod systems, including creating and running SQL queries, generating custom reports, and resolving level 3 support tickets which require scripting and database knowledge.
- Develop and maintain scripts for automation and reporting using SQL Server.
- Participate in special technology-related projects as assigned, contributing technical expertise and support.
Requirements:
- Proficiency in C# and ASP.NET.
- Strong understanding of SQL Server, including query creation and report generation.
- Previous experience in technical support roles.
- Proven ability to communicate effectively with clients and internal staff.
- Bachelor's degree in Computer Science or a related field with a focus on technical support, troubleshooting, and scripting in C#.
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