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Customer Advocacy Specialist

1 month ago

Trenton, New Jersey, United States VOLT Management Full time
Customer Advocacy Specialist

Volt Management is seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist in a business-to-business (B2B) context.

Key Responsibilities:
  • Provide exceptional customer support by serving as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment.
  • Assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts.
  • Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships.
  • Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients.
  • Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams.
Requirements:
  • Bachelor's degree in business administration, marketing, communications, or related field.
  • Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting.
  • Experience with project management tools and platforms such as Asana or similar software.
  • Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales, and communications dynamics.
  • Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders.
Benefits:
  • Health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt Management is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call 1-800-555-5555.