Customer Service Representative
6 days ago
We are seeking a highly skilled and motivated Automobile Sales and Service Associate to join our team at Sam's Club. As a key member of our Tire and Battery Center, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our sales and service areas.
Key Responsibilities- Customer Service: Provide safe and efficient service to customers, responding to their needs and resolving any issues in a timely and professional manner.
- Team Collaboration: Work collaboratively with other associates to achieve sales and service goals, sharing knowledge and expertise to drive business results.
- Product Knowledge: Demonstrate a thorough understanding of tire and battery industry guidelines, service standards, and product specifications to provide expert advice to customers.
- Technical Skills: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
- Inventory Management: Maintain accurate inventory levels, track returns and special orders, and operate cash registers to ensure seamless transactions.
- Communication: Communicate effectively with customers, associates, and management to ensure a positive and productive work environment.
- Valid Driver's License: Possess a valid state-issued driver's license.
- Age Requirement: Be at least 18 years of age.
- Auto Service Industry Experience: Possess experience in the auto service industry or retail environment.
As a valued member of our team, you will enjoy a range of benefits, including competitive pay, performance-based incentive awards, and a comprehensive benefits package. This includes medical, vision, and dental coverage, as well as 401(k), stock purchase, and company-paid life insurance. You will also have access to paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.
CompensationThe hourly wage range for this position is $21.00 to $28.00, with additional compensation including annual or quarterly performance incentives and premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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