Customer Experience Associate

2 weeks ago


Salt Lake, Utah, United States SILAC Insurance Company Full time
About SILAC Insurance Company

SILAC Insurance Company is a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals prepare for retirement through our industry-leading annuity products.

Job Overview

This entry-level position requires less experience than our Customer Experience Representatives. As a Customer Experience Clerk, you will be responsible for data entry, request and transfer follow-up, file sorting, and generating letters and other service assistance.

Key Responsibilities
  • Provide friendly, personalized service during calls with team members, policyholders, agents, and transfer companies.
  • Communicate professionally via written correspondence with transfer companies and internal staff.
  • Index and sort incoming files for the Customer Experience Team.
  • Review and oversee correction process for outgoing annuity policy documents.
  • Process written inquiries related to policies.
  • Collaborate with the supervisor and other departments on tasks and projects.
  • Document work in a professional and thorough manner.
Requirements
  • Detail-oriented with the ability to complete tasks correctly and in a timely manner.
  • Ability to solve problems of varying complexities, and to improve processes.
  • Ability to communicate professionally and effectively.
  • Ability to explain complex information with patience and in simple, understandable ways both verbally and in writing.
  • Experience using computers including PC applications such as MS Word, Teams, MS Excel, or Outlook.
Benefits

SILAC Insurance Company offers a comprehensive benefits package, including medical, dental, vision, health/flexible savings account, 401(k) & ROTH, pet insurance, parental leave, paid time off, 10 paid holidays, birthday pay, paid volunteer time, employee assistance program, and tuition reimbursement.



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