Gym Operations Manager

2 weeks ago


American Fork, Utah, United States Burn Boot Camp Full time

BURN BOOT CAMP CULTURE

At Burn Boot Camp, our mission is to inspire, empower, and transform lives through community-driven fitness initiatives.

We foster a vibrant community where our commitment to one another and our mission is unparalleled. We believe that hard work is invigorating, problem-solving is thrilling, and competition is motivating. Our innovative, resourceful, and urgent approach cultivates a dynamic environment where ideas are welcomed, decision-making is encouraged, and exploring new avenues is a daily practice. Our goal is to inspire, empower, and transform lives through fitness that is rooted in community.

POSITION OVERVIEW

The Fitness Facility Supervisor (Operations Lead) is a pivotal figure at Burn Boot Camp, serving as the leader of a client-facing team. In this role, you will be responsible for recruiting, onboarding, and managing your team. The Fitness Facility Supervisor (Operations Lead) ensures that both employee and member experiences align with the Burn Boot Camp standards while fostering a positive and welcoming atmosphere.

Key Responsibilities

  • Leadership and management of team leads
  • Development and execution of people strategies
  • Implementation of operational strategies
  • Enhancement of member experiences
  • Formulation and execution of marketing strategies
  • Financial planning and execution

QUALIFICATIONS

The ideal candidate will possess:

  • Strong leadership skills in both people and processes
  • A knack for problem-solving
  • The ability to identify opportunities for process improvement and efficiency
  • Exceptional organizational skills
  • A keen attention to detail
  • A commitment to delivering outstanding member service consistently
  • Proficiency in MS Office, particularly Excel
  • Excellent verbal and written communication abilities
  • Strong interpersonal and customer service skills
  • Confidence in sales or a willingness to learn a straightforward sales process
  • The capability to prioritize multiple tasks, work under pressure, and meet deadlines
  • Experience in capturing content for social media and a solid understanding of social media platforms


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