Gym Operations Supervisor

2 weeks ago


American Fork, Utah, United States Burn Boot Camp Full time

ABOUT BURN BOOT CAMP

At Burn Boot Camp, our mission is to inspire, empower, and transform lives through community-driven fitness initiatives.

We foster a vibrant community where our commitment to one another and our mission is unparalleled. We believe that hard work is invigorating, problem-solving is thrilling, and healthy competition is motivating. Our innovative and resourceful mindset cultivates a dynamic environment where creativity is welcomed, decision-making is encouraged, and embracing new challenges is a daily occurrence. Our goal is to uplift, empower, and change lives through fitness.

ROLE OVERVIEW

The Fitness Center/Gym Supervisor (Operations Lead) is a pivotal position at Burn Boot Camp, responsible for leading a client-focused team. This role involves recruiting, onboarding, and managing team members. The Fitness Center/Gym Supervisor ensures that both employee and member experiences align with the Burn Boot Camp standards while fostering a welcoming and positive atmosphere.

KEY RESPONSIBILITIES

  • Leadership and management of team leads
  • Development and execution of people strategies
  • Implementation of operational strategies
  • Enhancement of member experiences
  • Formulation and execution of marketing strategies
  • Oversight of financial strategies

IDEAL CANDIDATE PROFILE

The ideal candidate will possess:

  • Strong leadership skills in both people and processes
  • A knack for problem-solving
  • The ability to identify and implement process improvements for efficiency
  • Exceptional organizational skills
  • A keen attention to detail
  • A commitment to delivering outstanding member service consistently
  • Proficiency in MS Office applications, particularly Excel
  • Excellent verbal and written communication abilities
  • Strong interpersonal and customer service skills
  • Confidence in sales or a willingness to learn a straightforward sales process
  • The ability to manage multiple priorities, work under pressure, and meet deadlines
  • A talent for capturing engaging content for social media, with a solid understanding of social media platforms


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