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Manager, Business Intelligence and Operations

2 months ago

American Fork, Utah, United States Domo Full time
About the Role

This is a high-impact position that requires a robust mix of technical and soft skills. As the Manager, Business Intelligence and Operations, you will play a critical role in Domo's success.

Key Responsibilities
  • Data Strategy and Operations: Own and execute on all aspects of CS data & operations, including data engineering, data pipeline, data strategy, ETL, visualization, interpretation, recommendations, project management, resource allocation/prioritization, etc.
  • Forecasting and Growth: Manage forecasting for customer retention and growth, including managing forecasting with/for various executive leaders across the org.
  • Application Management: Own and manage internally built CS apps and CS utilized systems, such as Asana and Salesforce.
  • Analytics Support: Support cross-functional analytics requests as needed.
  • Team Leadership: Lead and manage a team of ops and analytics professionals.
  • Consultative Approach: Utilize a consultative approach with various business groups to gather requirements and fulfill requests.
Requirements
  • Education: University degree, or equivalent experience with an emphasis in business, finance, data science, statistics, management, information systems, or related field.
  • Technical Skills: Strong SQL and data cleansing skills, strong PPT/Excel skills, strong aptitude using BI tools, experience working directly with executives, experience managing post-sales metrics such as Retention, NRR, etc.
  • Business Acumen: Familiarity with formulation and implementation of operational processes, experience using Domo, experience leading a team of analytics/operations professionals, project management experience, experience working in SaaS and a solid understanding of the SaaS business model.
  • Data Science: Experience with data science tools and methodologies, experience building and maintaining predictive models, understanding of all major areas of the business and how they inter-relate.