Patient Service Representative

7 days ago


Ann Arbor, Michigan, United States Concentra Full time

Overview

Concentra is seeking a skilled Patient Service Specialist to join our team. As a vital member of our patient care team, you will play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time.

Responsibilities

  • Provide exceptional customer service to patients and employers
  • Manage patient registration, scheduling, and authorization processes
  • Operate a multi-line phone system and respond to incoming calls
  • Process patient paperwork and maintain accurate records
  • Assist with medical procedures and provide support to clinicians
  • Participate in ongoing training and education to stay up-to-date on industry developments
  • Collaborate with center staff to maintain a clean and organized facility

Qualifications

  • High School Diploma or equivalent required
  • 6 months to 1 year of experience in a medical or administrative setting preferred
  • Working knowledge of state-specific occupational medicine requirements a plus

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

Concentra is an Equal Opportunity Employer, including disability/veterans.



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