Office Manager

4 days ago


Rockwall, Texas, United States Demetria Carter - State Farm Agent Full time
Job Overview

As a key member of the Demetria Carter - State Farm Agent team, the Office Manager - Team Lead plays a vital role in ensuring the smooth operation of our agency. This position is responsible for implementing and supporting office policies, as well as providing exceptional customer service to our clients.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers, providing prompt and accurate service as needed.
    • Use a customer-focused approach to educate clients about insurance options and provide personalized solutions.
  • Office Operations
    • Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
    • Coordinate and collaborate with team members to achieve agency goals.
  • Team Leadership
    • Provide guidance and support to team members, promoting a positive and productive work environment.
    • Develop and implement processes to improve office efficiency and productivity.
Requirements
  • Communication Skills
    • Excellent written, verbal, and listening skills.
  • Organizational Skills
    • Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects.
  • Experience
    • Experience in customer service and team leadership is required.
    • Experience in sales and marketing is preferred.
  • Licenses and Certifications
    • Able to obtain Property and Casualty License.
    • Able to obtain Life and Health License.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • Health benefits.
  • Growth potential and opportunities for advancement within the agency.


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