Healthcare Financial Access Coordinator

1 week ago


New Haven, Connecticut, United States Yale New Haven Health Full time

Position Overview:
At Yale New Haven Health, we are committed to our Vision, Mission, and Values, which guide our actions and interactions with patients and colleagues alike. Our core values include integrity, patient-centered care, respect, accountability, and compassion.

The Patient Financial Access Specialist plays a crucial role in facilitating communication between patients and healthcare providers, ensuring efficient management of appointments, procedures, and surgical scheduling across various departments. This position requires collaboration with patients, healthcare professionals, and administrative teams to effectively coordinate complex scheduling needs.

Key Responsibilities:

  • Patient Throughput: Collects essential information from referring physicians and healthcare providers to ensure proper reimbursement for outpatient services.
  • Surgery Scheduling: Organizes and manages tasks related to surgical scheduling, including gathering necessary documentation and coding surgical procedures.
  • Software Utilization: Employs various software applications, including Epic, to maintain high productivity standards while managing patient scheduling.
  • Resource Management: Collaborates with supervisors to provide support across outpatient services and maintain skill proficiency.
  • Customer Service Excellence: Upholds the highest standards of service to ensure a positive experience for patients and visitors.
  • Additional Duties: Performs other responsibilities as assigned, including updating training materials and providing guidance to staff.

Qualifications:
Education: High school diploma or GED required; an associate degree is preferred.
Experience: A minimum of two to three years in a customer service role, ideally within a healthcare setting, managing high call volumes and ensuring patient satisfaction.
Special Skills: Must be self-motivated, organized, and possess strong interpersonal skills to effectively advocate for patients. Proficiency in medical terminology, critical thinking, and problem-solving is essential. Familiarity with various software systems and the ability to train others are also required.



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