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Patient Access Team Lead
2 months ago
We are seeking a highly skilled and experienced Patient Access Team Lead to join our team at Fair Haven Community Health Care. As a key member of our operations team, you will be responsible for leading and managing a team of Patient Access Representatives, ensuring high performance, adherence to policies, and efficient operations in patient registration, scheduling, insurance verification, and financial counseling.
Key Responsibilities- Leadership and Management
- Supervise and manage a team of Patient Access Representatives, providing guidance, training, and support to enhance team performance.
- Develop and implement strategies to improve team productivity, efficiency, and patient satisfaction.
- Operations Management
- Manage daily operations, including patient registration, scheduling, insurance verification, and financial counseling.
- Monitor and audit processes for accuracy, implement best practices, and oversee the patient communication process.
- Regulatory Compliance
- Ensure adherence to HIPAA and other regulatory requirements, implementing policies to maintain data integrity and confidentiality.
- Performance Monitoring and Improvement
- Monitor key performance indicators (KPIs), prepare performance reports, and implement process improvements.
- Training and Development
- Identify training needs, develop ongoing training programs, and conduct training sessions on new procedures and software updates.
- Collaboration and Communication
- Work closely with clinical and billing departments to coordinate patient care and billing.
- Collaborate with site-based teams to enhance service delivery and patient satisfaction.
- Education and Experience
- Associate degree and minimum of two years' work experience in healthcare required.
- In lieu of a degree, 5 or more years of relevant experience may be substituted.
- Skills and Qualifications
- Expertise in patient management software and scheduling systems (Epic).
- CAC certification (Certified Application Counselor) or willingness to obtain within 60 days of hire.
- Oral and written proficiency in English and Spanish required.
- Strong critical thinking and problem-solving skills.
