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Medical Office Receptionist
2 months ago
Capital Area Pediatrics is seeking a highly skilled and detail-oriented Patient Services Representative to provide exceptional administrative support at our Sleepy Hollow location. As a key member of our team, you will serve as the first point of contact for patients and visitors, ensuring a seamless and efficient experience.
Key Responsibilities- Administrative Support: Provide administrative assistance to the clinical staff, including appointment scheduling, intake, and record-keeping.
- Patient Communication: Serve as a liaison between patients and the clinical staff, ensuring excellent customer service and efficiency.
- Financial Transactions: Collect copays, payments on accounts, and accurately post to patient accounts.
- Outbound Outreach: Make outbound calls to patients and families to improve population health and ensure timely vaccinations and appointments.
- General Administrative Duties: Perform general administrative tasks, as assigned.
- Experience: At least two years of professional experience, with healthcare experience preferred.
- Customer Service: Proven customer service experience, with excellent oral and written communication skills.
- Technical Skills: Fundamental knowledge of computer systems, including Microsoft Office, and electronic medical records (Athena).
- Education: High school diploma or equivalent required.
Capital Area Pediatrics is a proud Equal Opportunity Employer, committed to providing a diverse and inclusive work environment. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.