Patient Care Coordinator

4 weeks ago


SaintBrieuc, Bretagne, United States My Psychiatrist Full time
Job Title: Patient Care Coordinator

About the Role:
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice seeking a Full-Time Patient Care Coordinator/Medical Receptionist. The ideal candidate will possess excellent customer service skills, be well-versed in technology, and have a strong background in healthcare or mental health.

Key Responsibilities:

  • Provide exceptional patient care and support to patients and visitors
  • Answer phone calls and respond to patient inquiries in a timely and courteous manner
  • Schedule patient appointments and manage the appointment calendar with accuracy
  • Collect and verify patient information, including insurance details and personal information
  • Maintain accurate and up-to-date patient records
  • Process patient payments and assist with insurance billing and claims
  • Assist clinical staff with administrative tasks as needed
  • Ensure the cleanliness and organization of the reception area and waiting room
  • Comply with all HIPAA regulations and patient privacy policies
  • Manage the patient check-in and check-out process
  • Direct patients to the appropriate waiting area or treatment room
  • Maintain an organized filing system for patient records and office paperwork
  • Coordinate with other staff members to ensure smooth patient care and office operations
  • Follow established protocols for handling emergencies or urgent patient requests
  • Attend meetings and training sessions as required

Requirements:

  • Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
  • High School Diploma or equivalent required, some college preferred
  • Retail, hospitality, customer service, or sales backgrounds desired
  • Strong customer service skills and warm demeanor
  • Well-versed in technology and computer skills
  • Previous experience in healthcare or mental health office highly desired

Benefits:

  • Paid time off and paid holidays
  • Paid bereavement leave
  • Health, Dental, and Vision insurance
  • Employer-paid Long Term and Short Term Disability
  • Employer-paid Life Insurance
  • 401k with employer matching


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