Patient Care Coordinator
4 weeks ago
About the Role:
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice seeking a Full-Time Patient Care Coordinator/Medical Receptionist. The ideal candidate will possess excellent customer service skills, be well-versed in technology, and have a strong background in healthcare or mental health.
Key Responsibilities:
- Provide exceptional patient care and support to patients and visitors
- Answer phone calls and respond to patient inquiries in a timely and courteous manner
- Schedule patient appointments and manage the appointment calendar with accuracy
- Collect and verify patient information, including insurance details and personal information
- Maintain accurate and up-to-date patient records
- Process patient payments and assist with insurance billing and claims
- Assist clinical staff with administrative tasks as needed
- Ensure the cleanliness and organization of the reception area and waiting room
- Comply with all HIPAA regulations and patient privacy policies
- Manage the patient check-in and check-out process
- Direct patients to the appropriate waiting area or treatment room
- Maintain an organized filing system for patient records and office paperwork
- Coordinate with other staff members to ensure smooth patient care and office operations
- Follow established protocols for handling emergencies or urgent patient requests
- Attend meetings and training sessions as required
Requirements:
- Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
- High School Diploma or equivalent required, some college preferred
- Retail, hospitality, customer service, or sales backgrounds desired
- Strong customer service skills and warm demeanor
- Well-versed in technology and computer skills
- Previous experience in healthcare or mental health office highly desired
Benefits:
- Paid time off and paid holidays
- Paid bereavement leave
- Health, Dental, and Vision insurance
- Employer-paid Long Term and Short Term Disability
- Employer-paid Life Insurance
- 401k with employer matching
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