Banking Services Representative
3 weeks ago
Reporting to the designated Operations Supervisor, the incumbent will be responsible for the precise and effective execution of various teller operations for bank clients and prospective clients.
Key Responsibilities
- Welcome all clients and assist them in completing necessary banking transactions in a timely, accurate, and professional manner.
- Process check cashing and disburse funds after confirming that signatures are valid, that written and numerical amounts are consistent, and that accounts have adequate balances.
- Inspect checks for endorsements and verify other details such as dates, bank names, identification of payees, and the legality of documents.
- Address customer transactions that deviate from bank policy or exceed teller authority through the appropriate channels.
- Respond to inquiries regarding customer accounts.
- Identify and pursue opportunities for selling and cross-selling products to bank clients and potential clients.
- Provide support to colleagues during busy periods.
- Assist clients both over the phone and in-person with balance inquiries, account questions, and telephone transfers. Aid loan clients with information regarding loans, payoff amounts, and line of credit balances.
- Reconcile various bank reports on a weekly and/or monthly basis as required.
- Explain, promote, or sell products or services such as traveler's checks, savings bonds, money orders, and cashier's checks, utilizing computerized customer information to tailor recommendations.
- Perform clerical duties including typing and filing.
- Execute the responsibilities of a Paying and Receiving Teller, which involve:
- Preparing the teller station by completing balancing sheets, counting cash in the drawer, and logging into the computer.
- Accepting and processing account deposits and withdrawals.
- Issuing cashier's checks and money orders.
- Processing commercial deposits and requests for change.
- Cashing checks for banking clients and/or checks issued to our clients.
- Balancing cash assigned to the teller station daily and completing closing transactions.
Qualifications
A High School Diploma or equivalent is required. Proficiency in Windows-based software, ability to operate a personal computer and 10-key by touch, with a keen attention to detail and accuracy. Previous experience in cash handling within a customer service setting is preferred. Knowledge of customer service principles and processes, meeting quality standards for services, and evaluating customer satisfaction is essential; familiarity with principles and methods for promoting and selling products or services is preferred.
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