JOB LOCATION:

Carthage Downtown Branch

300 W. 3rd Street, Carthage MO

25 Hours per week. Need to be able to work 1:15 pm to 6:15 pm Monday - Friday and Saturdays 7:15 am to 12:15 pm. Ability to work flexible hours preferred. Hours may vary.

Bilingual (English/Spanish) preferred, not required.

JOB SUMMARY:

Provide prompt, courteous, and accurate customer service while assisting customers with teller transactions and banking inquires. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Serves as a first line contact for customers of the bank.

ESSENTIAL FUNCTIONS:

• Provide quality customer service to both internal and external customers.
• Acknowledge the customer immediately and follow the Non-Negotiable guidelines.
• Handle customer needs and inquiries with accuracy and efficiency.
• Balance teller drawer daily and comply with all teller standards and bank procedures. Keep cash secure to maintain a high level of security.
• Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements.
• Maintain a neat, clean professional appearance and demonstrate dependability and flexibility in performing the duties of this position.
• Acquire and maintain a working knowledge of online banking products & services. Assist customers with newt and answer questions.
• Participate in available training and utilize bank resources and products to strengthen job knowledge.
• Cross train to cover other areas and broaden understanding of overall banking services.
• Recognize opportunities to cross sell bank products and services to existing and prospective customers.

SKILL REQUIREMENTS:

• Excellent Customer Service Skills
• Strong oral and written Communication Skills
• Detail Oriented
• 10-Key Adding Machine
• Basic Computer Skills (Microsoft Word, Excel, Jack Henry)

PHYSICAL REQUIREMENTS:

This position requires the ability to stand for extended periods of time. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers and general office equipment.

The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Cash handling and balancing, customer service and/or prior teller/banking experience is preferred.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO STATEMENT:

Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.