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Receptionist

4 months ago

Carthage, United States Southwest Missouri Bank Full time

HOURS: Full-time, 40 hours per week. Must be available between M-F 8:00 a.m. and 5:30 p.m. with Saturday rotation.

JOB SUMMARY:

Provides the first line of customer contact for incoming calls and customers entering the branch. Provide excellent customer service in accordance with our bank standards and philosophy. Present a neat, clean and professional appearance at all times. Cross sell bank products and services as appropriate.

ESSENTIAL FUNCTIONS:

  • Provides general clerical support for the branch while greeting customers, answering phones, ordering supplies, etc.
  • Transfers calls to the appropriate person or department to assist customer.
  • Responsible for various monthly branch / bank reports.
  • May assist other departments with special projects.
  • Participates in available training to strengthen job knowledge.
  • Participates in bank community activities and promotes SMB products and services.
SKILLS REQUIREMENTS:
  • Excellent Customer Service Skills and Team Player Attitude
  • Professional and positive Communication Skills
  • Detail Oriented and ability to Multi-Task are essential
  • Flexibility and Follow Up necessary
  • Working knowledge of Microsoft Word and Excel

PHYSICAL REQUIREMENTS:

This position is largely sedentary; however, it does require some degree of bending, standing and twisting. The use of standard office equipment such as computers, phones, copiers and fax machines is also required. The ability to read and enter information onto a computer screen and to assist customers over the phone is required.

The physical requirements described above represent those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent is required. Prior banking experience helpful.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO STATEMENT:

Southwest Missouri Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state or local laws.