Registration Coordinator

5 days ago


Springfield, Illinois, United States CoxHealth Full time

About the Role

CoxHealth is seeking a highly skilled and customer-focused Registration Specialist II to join our team. As a key member of our registration team, you will be responsible for ensuring a seamless patient experience from arrival to departure.

Key Responsibilities

  • Assist patients during the on-site registration and arrival process for scheduled and unscheduled visits.
  • Collect accurate demographic information, insurance information, and collect patient liability (if known) at the time of service.
  • Complete financial clearance functions on assigned scheduled accounts during registration downtimes.
  • Provide exceptional customer service to patients and internal team members in a professional, friendly, and respectful manner.
  • Travel from site to site, as well as extended hours may be required based on business needs of the department.

Requirements

  • High school diploma or equivalent.
  • At least 1-2 years prior registration experience.
  • Computer and keyboarding experience.
  • Excellent customer service skills and ability to work with the public and co-workers.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work with a large number of people/calls daily and covering urgent requests.
  • Knowledge of need for confidentiality.
  • Excellent telephone skills.
  • CHAA preferred.

What We Offer

  • Robust, fully customizable benefits package including Medical/Vision/Dental and more.
  • No cost eCare visits.
  • Employer-provided mental health services for employees and eligible family members.
  • Retirement with employer match up to 7%.
  • Tuition discounts and reimbursement available for continuing your education.
  • CoxHealth Fitness Center and Child Care discounts.
  • Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store.


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