Technology Specialist II

1 day ago

Springfield, Illinois, United States George Mason University Full time
About the Position

The Technology Specialist II is a key member of the College of Visual and Performing Arts (CVPA) team, responsible for providing technical support and maintenance for the college's computer hardware, software, and peripherals. This includes installing, troubleshooting, and repairing computer systems, as well as providing technical assistance to faculty and staff.

The ideal candidate will have a strong background in IT, with experience working in a higher education environment. They will be proficient in Apple hardware and software, as well as have a solid understanding of IT security concepts and risk assessment.

The Technology Specialist II will work closely with the Director of Technology and Security to provide technical support and maintenance for the college's computer systems. They will also be responsible for creating and managing accounts and account permissions, as well as enforcing security best practices.

Additional duties will include providing classroom support and technical support for CVPA classrooms, as well as working with ITS and outside vendors on upgrades, installations, debugging, and security.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to work independently and as part of a team.

Responsibilities
  • Installs software, debugs applications, configures computers and peripherals
  • Diagnoses and resolves basic and advanced technical issues
  • Supports classroom AV systems, printers, projectors, and tech equipment
  • Sets up upgrades, application debugging, and advanced technical issues
  • Understands computer systems, mobile devices, and other tech products
  • Installs, configures, and maintains classroom technologies, including projectors, control panels, TVs, and Apple peripherals
  • Installs and replaces basic computer hardware, such as hard drives, RAM, screens, cables, connectors, and batteries
  • Understands IT security concepts with an emphasis on information security and risk assessment and enforces security best practices according to standards
  • Creates and manages accounts and account permissions and enforces security best practices
  • Debugs and reports network connection issues
  • Sets up network access and installs applications for file sharing, cloud computing, and security
  • Chooses appropriate and the most effective solutions to computer hardware, software, and telephone equipment problems
Requirements
  • Bachelor's degree in a related field or the equivalent combination of education and experience
  • 3 years of experience working in Information Technology, with experience in Higher Education preferred
  • Demonstrated hands-on technical experience in installation and troubleshooting of Apple hardware and software
  • Previous programming experience demonstrating a solid track record in developing and maintaining software applications
  • Experience imaging Apple computers
  • Experience installing and maintaining AV systems for classrooms
  • Computer Help Desk experience and working in the Higher Education settings
  • Strong interpersonal skills and possess advanced knowledge of Apple Mac platforms, including a deep understanding of macOS and Apple hardware
  • Proficiency in Bash and other scripting languages needed
  • Proven history of developing websites or applications, reflecting practical expertise in software development
  • Thorough understanding of Web 2.0 application concepts and familiarity with licensing agreements specific to higher education institutions
  • Understanding of IT security concepts with an emphasis on information security and risk assessment and enforces security best practices
  • If not A+ certified, attain A+ certification within one year of hiring

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