Collections Specialist
3 weeks ago
We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at Evergreen Bank Group. As a Collections Specialist, you will be responsible for locating and notifying customers of delinquent accounts, advising customers of necessary actions or strategies for repayment, and negotiating payment arrangements.
Key Responsibilities
- Locate and notify customers of delinquent accounts through telephone or email.
- Advise customers of necessary actions or strategies for repayment and negotiate payment arrangements.
- Research discrepancies and trace delinquent customers to new addresses.
- Answer incoming calls, answer customer questions, and take payments.
- Perform office duties such as coordinating correspondence and creating internal reports.
Requirements
To perform this job successfully, you must have one to three years of collections experience, preferably in auto or motorsports collections. You should have strong oral and written communication skills, negotiation skills, and attention to detail. You must also be able to maintain strict confidentiality and remain calm and professional in stressful situations.
Computer Skills
You should be proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake is desired.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
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