Operations Manager

1 week ago


San Francisco, California, United States Equinox Fitness Club Full time
Role Summary

We are seeking a high-performing Operations Manager to join our team at Equinox Fitness Club in San Francisco. As an Assistant General Manager, you will be responsible for leading a dynamic workforce and ensuring exceptional customer service to our members.

Key Responsibilities
  • Influence and inspire a dynamic workforce to meet the Equinox brand standards.
  • Interview, hire, train, and manage Front Desk, Maintenance, and Kids' club departments.
  • Complete staff performance evaluations monthly and annually.
  • Adhere to monthly ordering timeline and supply budgets.
  • Ensure a high-level of customer service to club members.
  • Support ancillary departments and sales with the partnership of the General Manager.
  • Awareness of monthly departmental goals and monthly projections.
  • Ensure cleanliness of the club per Equinox's company standard.
  • Ensure the club is following proper Risk Management and Loss Prevention procedures.
  • Monitor safety and security of the club.
Qualifications
  • Proven leadership ability with 1-3 years of management experience in an operational management industry.
  • Strong verbal and written communication skills.
  • High touch customer service experience preferred.
  • Effective time management and follow-up skills.
  • Financial management experience.
  • Bachelor's Degree preferred.
Physical Requirements
  • Ability to lift 25 pounds.
  • Able to be mobile throughout the facility all day.
What We Offer
  • Competitive salary, benefits, and industry-leading commission opportunities for club employees.
  • Complimentary Club membership.
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.



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