National Service Coordinator

3 days ago


Libertyville, Illinois, United States Culligan International Full time
Job Title: National Service Coordinator - Zip Water

Culligan International is seeking a highly skilled National Service Coordinator to join our team in Zip Water North America. As a key member of our service operations team, you will play a critical role in overseeing and optimizing our national technical support operations.

Key Responsibilities:

  • Provide technical support to field installers, assisting with troubleshooting and resolving technical issues.
  • Collaborate with Regional Service Managers and Zip Australia to develop and implement service technician training programs.
  • Manage the refurbishment program, including the recertification of inventory.
  • Work with the Zip Service team to monitor and address warranty repair issues.
  • Ensure adherence to processes and guidelines for stock and equipment in service vehicles.
  • Manage inventory levels, warranty processes, and oversee stock for refurbishment and resale.
  • Support service revenue goals through effective training, inventory management, and issue resolution.

Requirements:

  • Associates degree or equivalent years of experience.
  • 3 - 5 years' experience in the appliance, coffee machine or HVAC industries would be highly regarded.
  • Previous people management, and customer service experience is a must.
  • Previous training experience preferred.
  • Ability to travel 15%.
  • Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
  • Exceptional planning and time management skills, training facilitator and the ability to work unsupervised.
  • Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM.

Competencies:

  • Customer Focus
  • Accountable
  • Resourcefulness
  • Organizational/Planning
  • Team Player
  • Analytical
  • Troubleshooting
  • Initiative
  • Adaptable
  • Integrity
  • Detail Oriented
  • Decision Making


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