Technical Support Specialist
4 days ago
Finding the Right Candidate for a Help Desk Role
The position we are seeking to fill requires an individual with experience in technical support. This is a key role within our organization and involves troubleshooting hardware, software, and network connectivity issues. We need someone who can work well in a team environment and communicate effectively via phone calls, email, and messaging chat tools.
The successful candidate will be able to work any day of the week, including weekends and holidays. Our current hours of operation are Monday to Friday 6am-7pm, Saturday 6am-2pm, and Sunday/Holiday 5am-12pm EST.
Key Responsibilities:
1. Troubleshoot hardware, software, and network connectivity issues.
2. Work collaboratively in a team environment with other support groups.
3. Communicate effectively with callers/users via phone, email, in-person, and other communication formats.
We estimate the salary for this role to be around $62,000-$72,000 per year based on industry standards and the location of Fairfax, VA.
Requirements:
Active USPS public trust clearance
4+ years relevant experience working in a technical support position
Experience working cooperatively in a team environment
Good oral and written communication skills
About Our Company:
We are a government contractor providing various services to the US Postal Service. As a company, we value teamwork, effective communication, and a commitment to excellence in everything we do.
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