Technical Support Specialist
1 day ago
As a Technical Support Specialist at PCI Federal Services, you will play a crucial role in providing top-notch technical assistance to our team members and clients. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.
Duties and Responsibilities:
- Provide timely and effective technical support to users via phone, email, or in-person interactions.
- Analyze complex technical issues and develop creative solutions to resolve problems.
- Collaborate with the IT team to troubleshoot network devices, including routers, switches, and firewalls.
- Manage and troubleshoot user accounts, email, and access permissions.
- Perform routine tasks using experience and judgment, such as setting up and configuring user equipment.
- Troubleshoot issues with Windows, macOS, iOS, Android, and Microsoft Office products.
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Qualifications:
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
- CompTIA A+ certification is required; other relevant certifications are a plus.
- Strong understanding of computer systems, networking, and IT infrastructure.
- Familiarity with Windows, macOS, iOS, and Android operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Good communication and interpersonal skills.
- Ability to work well in a team and independently.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.
At PCI Federal Services, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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