IT Support Specialist

7 days ago


Reston, Virginia, United States Agensys Corporation Full time
Job Overview

Agensys Corporation, a leading IT Services firm in Loudoun County, Virginia, seeks an experienced Help Desk Specialist to join our team. This role requires strong technical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

Estimated Salary: $60,000 - $80,000 per year

Key Responsibilities
  • We are seeking an individual with experience in installation, configuration, maintenance, and troubleshooting of IT systems, including hardware and software.
  • Maintain a web-based capability for tracking and escalating service desk tickets, as well as self-service actions.
  • Provide remote access configuration and support for users and external customers, ensuring seamless connectivity and performance.
  • Install, configure, maintain, and troubleshoot computer peripherals, ensuring optimal functionality.
  • Develop and implement processes for tracking IT assets from procurement to disposal, enabling real-time accounting and management.
  • Provide end-user software and application support, resolving issues efficiently and effectively.
  • Offer technical assistance and customer support in wireless voice and data services, meeting customer needs and expectations.
Requirements
  • Candidates must possess a TS/SCI clearance and active IAT II certification.
  • Relevant experience of 2+ years is essential, along with a Bachelor's degree or equivalent work experience.
  • Familiarity with Office 365 and Microsoft products is necessary, as well as the ability to lift 50 pounds.
  • A US Citizen, candidates should be able to work effectively in a dynamic team environment.


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