Technical Support Specialist

2 days ago


Reston, Virginia, United States PCI Federal Services Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at PCI Federal Services. As a key member of our IT department, you will be responsible for providing exceptional technical assistance to our customers.

The ideal candidate will have a strong understanding of computer systems, networking, and IT infrastructure. You will work closely with our team to troubleshoot complex technical issues, provide timely support, and ensure seamless system operation.

Responsibilities
  • Provide technical support via phone, email, or in-person to customers and internal teams.
  • Troubleshoot hardware and software issues, escalating complex problems to senior technicians as needed.
  • Collaborate with cross-functional teams to resolve technical issues and implement process improvements.
  • Maintain accurate records of technical assistance provided and conduct follow-up to ensure customer satisfaction.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • CompTIA A+ certification or similar is highly desirable.
  • Excellent communication and interpersonal skills, with ability to explain technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with ability to work independently and prioritize tasks effectively.

Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications.



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