Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our team at PCI Federal Services. As a key member of our IT department, you will be responsible for providing exceptional technical assistance to our customers.
The ideal candidate will have a strong understanding of computer systems, networking, and IT infrastructure. You will work closely with our team to troubleshoot complex technical issues, provide timely support, and ensure seamless system operation.
Responsibilities- Provide technical support via phone, email, or in-person to customers and internal teams.
- Troubleshoot hardware and software issues, escalating complex problems to senior technicians as needed.
- Collaborate with cross-functional teams to resolve technical issues and implement process improvements.
- Maintain accurate records of technical assistance provided and conduct follow-up to ensure customer satisfaction.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- CompTIA A+ certification or similar is highly desirable.
- Excellent communication and interpersonal skills, with ability to explain technical concepts to non-technical stakeholders.
- Strong problem-solving skills, with ability to work independently and prioritize tasks effectively.
Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications.
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Technical Support Specialist
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